Matthew Soo Min Joon
Public Relations Specialist | Customer Relations & Marketing Professional
Kepong, MY.About
Highly adaptable Public Relations graduate with a proven track record in customer service, marketing, and administrative support across diverse sectors including non-profit, education, and telecommunications. Adept at stakeholder engagement, problem-solving, and managing critical client interactions, consistently delivering efficient and impactful results. Seeking to leverage strong communication and organizational skills in a dynamic role that values precision and impactful outreach.
Work
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Summary
Managed critical refugee registration processes and information updates, ensuring accurate documentation and efficient service delivery within a vital humanitarian organization.
Highlights
Managed the end-to-end registration process for a significant volume of refugees, ensuring accurate data capture and adherence to international protocols.
Streamlined document printing and issuance procedures, enhancing efficiency in providing essential identification and protection documents to beneficiaries.
Maintained and updated comprehensive refugee information databases, contributing to precise record-keeping and facilitating timely humanitarian aid distribution.
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Summary
Provided comprehensive player support, managing real-time inquiries and social media engagement to resolve issues and enhance user satisfaction.
Highlights
Managed high-volume inbound chat inquiries from players, providing timely and accurate solutions to complex technical and gameplay issues.
Engaged proactively with the online community across various social media platforms, fostering positive brand perception and addressing user concerns.
Coordinated with cross-functional teams to escalate and resolve critical customer issues, improving resolution rates and overall player experience.
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Summary
Served as a primary point of contact for customer inquiries, effectively resolving issues and escalating complex cases to ensure customer satisfaction.
Highlights
Addressed a high volume of customer inquiries regarding telecommunications services, maintaining a strong focus on first-call resolution.
Efficiently escalated complex technical and service issues to appropriate departments, ensuring timely resolution and minimizing customer churn.
Provided comprehensive support and solutions, contributing to enhanced customer satisfaction and retention within a competitive market.
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Summary
Executed comprehensive marketing and public relations strategies to drive student enrollment and enhance school reputation, serving as a key liaison between parents, teachers, and administration.
Highlights
Managed inbound inquiries from prospective parents, providing detailed information on academic programs and school benefits, directly contributing to student enrollment.
Coordinated and led school tours and parent meetings for numerous families, showcasing facilities and curriculum to boost conversion rates.
Developed and assisted in the design of promotional materials, including banner templates, and managed permit applications for marketing events, expanding school visibility.
Acted as a central point of contact for current parent inquiries and complaints, ensuring timely resolution and maintaining positive stakeholder relations.
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Summary
Managed customer and agent inquiries for a leading insurance provider, ensuring accurate policy information and efficient issue resolution.
Highlights
Managed a high volume of inbound calls, addressing general inquiries from both customers and insurance agents regarding policy details and services.
Reviewed and clarified underwriting specifics of insurance policies with clients and agents, ensuring understanding and compliance.
Efficiently escalated complex or sensitive cases to senior team members, ensuring timely and appropriate resolution for critical issues.
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Summary
Provided administrative, marketing, and logistical support, ensuring smooth patient flow, accurate inventory, and effective media communications.
Highlights
Coordinated and scheduled patient health check-ups with medical doctors, optimizing clinic efficiency and patient experience.
Managed medical stock inventories, conducting regular checks to ensure adequate supply levels and minimize operational disruptions.
Supported marketing and public relations efforts by proofreading media and press releases, ensuring accuracy and professional representation before public distribution.
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Summary
Contributed to public relations and branding initiatives, developing media content and creative promotional strategies for film releases.
Highlights
Drafted and prepared media and press releases for distribution to mass media, enhancing public awareness of company activities and film launches.
Assisted in the redesign of food packaging, contributing to improved brand representation and customer experience.
Developed and presented creative promotional ideas for films, specifically focusing on increasing visibility for local productions.
Languages
English
Malay
Mandarin
Skills
Office Productivity
Microsoft Office Suite, Data Management Systems.
Public Relations
Media Relations, Press Release Development, Brand Management, Promotional Strategies, Stakeholder Engagement.
Customer Service
Inquiry Resolution, Issue Escalation, Client Relations, Customer Support, Chat Support, Call Handling.
Marketing
Enrollment Marketing, Promotional Material Design, Social Media Interaction, Market Outreach.
Administrative Support
Document Management, Data Entry, Record Keeping, Scheduling, Inventory Management.
Communication
Verbal Communication, Written Communication, Interpersonal Skills, Active Listening.
Problem Solving
Issue Resolution, Troubleshooting, Conflict Resolution.
Technical Skills
Computer Hardware Assembly, Software Installation, Basic Troubleshooting.